You may send a Private Message to a Moderator asking for assistance.Īlternatively, as a paying customer, you can contact the help desk at or here. If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.

If you reply to your own post helpers may think that you're already being helped and thus overlook your post. Replying to your own posts changes the post count and helpers are looking for topics with zero replies. NOTE: Please do not post back to (bump) your topic within the first 48 hours. So that you're alerted when someone has replied to your post. Please read and follow the directions here, skipping any steps you are unable to complete.Īfter posting your new post, make sure under options, you select Follow this topic and choose Instantly, Malware Removal forum so a qualified helper can help you fix any malware related problems or infections you may have. Option 2 - Paying customer - Contact Support via emailĪs we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Option 1 - Free Expert advice in the Malware Removal Forum You have 3 Options that you can choose from as listed below: Please read the following so that you can begin the cleaning process:ĭon't use any temporary file cleaners unless requested - this can cause data loss and make recovery difficult If you think you are infected, here are the steps needed to get your computer cleaned. If you have an infection you cannot remove please follow the advice below. It is designed to be run from Normal mode. You really shouldn't run Malwarebytes in Safe Mode unless it just will not run.

Running malwarebytes in safe mode